State Farm® Insurance Agent Austin Moak
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Barney Wimberly
October 3, 2026
5
out of
5
rating by Barney Wimberly
"It's not often that I give anyone are any service 5 stars. But Zane went out of his way to make sure all my needs were takencare of in a very professional matter. I would highly recommend ZANE to any of my friends or family."
We responded:
"Thank you, Barney, for your kind words and the 5-star review! Zane is a valuable member of this team, and I'll be sure to pass along the praise. Please let us know if you have any questions or need any further assistance regarding your policies; we'd be happy to help. We appreciate your business!
Austin,
Agent/Owner"
Spencer wayne
October 2, 2026
5
out of
5
rating by Spencer wayne
"By far the best insurance company i have ever done business with Austin and his team are phenomenal!
Highly recommend !!"
We responded:
"Spencer, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Bruce
October 2, 2026
5
out of
5
rating by Bruce
"Very experienced team quick with the quote and very quick to get policy started and get me back safely on the road"
We responded:
"Bruce, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
James Boyers
October 2, 2026
5
out of
5
rating by James Boyers
"Outstanding service from Austin Moak at State Farm in Summerville
I’ve been working with Austin Moak at the Summerville State Farm office and couldn’t be happier. He’s professional, responsive, and takes the time to explain everything clearly without any pressure. Whether it was reviewing my coverage or helping with a claim, Austin made the process simple and stress-free.
He follows up when he says he will and always makes sure I understand my options. It’s refreshing to deal with an agent who actually cares about getting things right. Highly recommend Austin Moak and the Summerville State Farm team if you’re looking for reliable, local insurance support."
We responded:
"James, thank you for the 5-star review and the kind words! Thank you for giving us the chance to help you with your insurance and financial service needs! My team and I are excited to continue to serve great customers like yourself! It's great to have you part of the SF family.
Austin
Agent/Owner"
Anna Austin Boyers
October 2, 2026
5
out of
5
rating by Anna Austin Boyers
"Such a great experience at this agency. Austin was super responsive, helped me out in a timely matter, and the team was great to work with! They’re quick and efficient. I would highly recommend Austin and his office to anyone!"
We responded:
"Ms. Boyers, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Марта Витвицкая
October 2, 2026
1
out of
5
rating by Марта Витвицкая
"❌Worst agent I've ever had. I don't recommend going to him unless you're okay with waiting two weeks for a response. I can't imagine what would happen if there were an emergency. He's quick to sign you up for a policy, but once you need to change or cancel something, he just ignores you.
Their office also seems disorganized. They don't even seem to know who their clients are. One day when I contacted them, they told me I wasn't with their office at all, even though all my documents were signed with them and the app shows his office. It turned out they had mixed something up.
I rarely write reviews, and negative ones even less often, but I don't know how else to get them to cancel my policy. I don't recommend this agent to anyone!!!"
We responded:
"Marta, thank you for sharing your concerns. We apologize for the frustration you experienced, but we do want to clarify several important points regarding what occurred.
Because the cancellation was requested within 60 days of the policy’s inception, there were specific requirements that had to be completed before we could process the transaction. We needed documentation showing that coverage had been obtained elsewhere so that it could be submitted along with the cancellation request. Once we received the required documentation, we submitted the cancellation as requested, effective back to the 22nd, and suspended the automatic draft while the cancellation was being processed.
Regarding the confusion about your account, there was not a mix-up of customer accounts or policy information. The issue occurred within the texting system we use, where we initially had difficulty identifying the name associated with the message. Our team used other methods to locate and verify the correct account.
While we understand the cancellation process may not have been as immediate as you expected, our office followed the required procedures to ensure the request was processed correctly and with the effective date you requested. We take our responsibility to our customers seriously and always strive to handle requests accurately, thoroughly, and in accordance with the appropriate procedures.
Austin,
Agent/Owner"
Gg Champaign
October 1, 2026
5
out of
5
rating by Gg Champaign
"I had a great experience! My insurance agent was very professional, helpful, and patient throughout the entire process. They took the time to answer all of my questions and made sure I understood everything. I truly appreciate the excellent customer service and would definitely recommend them to others!"
We responded:
"Ms. Champaign, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
sixxfan1
September 29, 2026
5
out of
5
rating by sixxfan1
"Recently moved to SC and needed insurance - had State Farm in CO and was very pleased with it.
Called Austin and got my policies set up very quickly. Austin is very outgoing, friendly, knowledgeable and delivers exceptional customer service which is extremely important."
We responded:
"Mrs. Green, thank you for your 5-star review and it was such a pleasure to get to chat with you! We appreciate your business and are always here to help with any questions you may have in the future. Welcome to SC!
Austin,
Agent/Owner"
Kyrice Williams
September 22, 2026
5
out of
5
rating by Kyrice Williams
"I really appreciate you guys🙏🏾"
We responded:
"Kyrice, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Amanda
September 13, 2026
4
out of
5
rating by Amanda
"Fast response to my quote online."
We responded:
"Amanda, thank you for your review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
April S.
September 4, 2026
5
out of
5
rating by April S.
"Great service and quick response!"
We responded:
"April, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Emil Benson
September 3, 2026
5
out of
5
rating by Emil Benson
"Very helpful!"
We responded:
"Emil, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Burton Boucher
August 31, 2026
5
out of
5
rating by Burton Boucher
"Brad was very helpful explaining coverage options. I called back with a few extra questions with zero wait time getting back to Brad. Handled all the dealership interaction."
We responded:
"Burton, thank you for your 5-star review and for your kind words about Brad! He’s a valued team member here at our agency. We truly appreciate your business, and we’re always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Ebony Coakley
August 20, 2026
5
out of
5
rating by Ebony Coakley
"Austin is the BEST! He made sure everything was right and reasonable!
Thanks again Austin"
We responded:
"Ebony, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Craig Hansen
August 14, 2026
5
out of
5
rating by Craig Hansen
"Very personable."
We responded:
"Craig, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Annabella Mills
August 10, 2026
5
out of
5
rating by Annabella Mills
"Super easy to deal with. Took care of everything I needed very quickly!"
We responded:
"Annabella, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Anderson Boyers
August 9, 2026
5
out of
5
rating by Anderson Boyers
"Very knowledgeable guy that will get you on the best plans out there"
We responded:
"Anderson, thank you for the 5-star review and the encouraging words! Thank you for giving us the chance to help you with your insurance and financial service needs! My team and I are excited to continue to serve great customers like yourself! It's great to have you part of the SF family.
Austin
Agent/Owner"
Gilberto Lage
August 7, 2026
5
out of
5
rating by Gilberto Lage
"Super cool"
We responded:
"Gilberto, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
phillip cook
August 4, 2026
5
out of
5
rating by phillip cook
"Easy quote and easy to understand. Thanks"
We responded:
"Phillip, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Mark Simmons
August 3, 2026
5
out of
5
rating by Mark Simmons
"Called looking for a quote and Austin was outstanding. He answered every question that I had and explained things so I could understand my policy"
We responded:
"Mark, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Noel Ani
August 3, 2026
5
out of
5
rating by Noel Ani
"Great, quick & easy service!"
We responded:
"Noel, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Shelly Allen
July 31, 2026
5
out of
5
rating by Shelly Allen
"Awesome service! Very helpful!"
We responded:
"Shelly, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Janet Stalcup
July 9, 2026
5
out of
5
rating by Janet Stalcup
"We are so pleased to have these fine people as our insurance agents."
We responded:
"Janet, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Alex Gaspari
July 9, 2026
5
out of
5
rating by Alex Gaspari
"Very nice people very quick and efficient matched my policy from USAA and I’m saving 500+ dollars every six months"
We responded:
"Alex, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"
Maria Imelda
July 2, 2026
5
out of
5
rating by Maria Imelda
"Very kind and fast thank you so much for your help"
We responded:
"Maria, thank you for your 5-star review! We appreciate your business and are always here to help with any questions you may have in the future.
Austin,
Agent/Owner"